"20 week pregnancy ultrasound"

About: Box Hill Hospital

(as the patient),

I lost my previous pregnancy to anencephaly and am extremely sensitive about this current one particularly for the ultrasounds where they rule out abnormalities. I am booked into Birralee and called up to get my ultrasound done at Box Hill Hospital only to be told they have absolutely no availability. So now I am totally freaking out because I don't know where to go or if wherever I end up will be able to do a good job or tell me if they see anything wrong.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Freakedout

Many thanks for providing your feedback on Patient Opinion and I am so sorry you have been left in this state.

For me to be able to review and to maintain your privacy, I wonder if you would be willing to contact me via email at david.plunkett@easternhealth.org.au

After your contact, we can then work through the next steps so that you have the information your deserve.

I look forward to hearing from you.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from David Plunkett, Chief Executive, Eastern Health We are preparing to make a change

picture of David Plunkett

Dear Freakedout

I wanted to provide you some feedback that we are currently working through an improvement project to create additional capacity within the ultrasound services, especially for pregnant women.

While the issues are complex to resolve, we are doing all we can to make this vital service more accessible to our community and have taken your feedback very seriously.

I hope this provides some further detail and hope all else is going well.

Many thanks and kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from David Plunkett, Chief Executive, Eastern Health We have made a change

picture of David Plunkett

Dear Freakedout

Please accept my apologies for the timeframe in providing a further update to you. In summary, based on your feedback and the improvements we have made, it is now very uncommon to not be able to accommodate our obstetric patients.

The detail is that we have increased our obstetric ultrasound appointments by 20% encompassing all our services across Eastern Health. Along with this and through our booking service we have improved the functionality so the bookings staff can look across all of our sites to view when the next appointment is available. The final part of this improvement relates to the odd occasion when we are not able to accommodate an ultrasound within the agreed timeframe, we have an arrangement with Imaging Associates whereby they will bulk bill the patients we aren't able to accommodate.

I trust this shows we have undertaken considerable improvement work that has resulted in a much improved service based on your experience, so thank you again Freakedout.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;