"Felt welcomed by all staff at Geraldton Hospital Emergency Department"

About: Geraldton Hospital / Emergency Department

(as a relative),

After 12 hours of not being able to keep any fluid or food down, a visit to his GP and told to come back tomorrow, we convinced my father to attend the Geraldton Emergency Department to at least get some fluids until he could see his GP again the next day..

After many months of chemo then radiation and using the medical professionals more than one person would hope to ever have to, he now is not a fan of going to ED when he feels there are more people in emergency situations who need their help more than him. So, going into ED apologizing for having to come in, and feeling embarrassed. He was welcomed by all the staff, seen to without a huge wait, without hesitation the doctors and nurses tried to fix his problem, they never made him feel like a nuisance, like he felt..

He was incredibly lucky to have such an amazing nurse, Jeremy, who looked after him from start to finish, was thorough and attentive.

From the person who they first saw at the front desk, to walking out the exit, they did not come across one unhappy person. They felt the experience at the ED was a positive experience and cannot fault any staff member at all.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear scartissue

Thank you for taking the time to share your story on Patient Opinion. I'm sorry to hear of your father's illness and acknowledge what must be an extremely stressful time for your father and your family.

It was wonderful to read such a lovely compliment and that your experience was a positive one. The staff at the Geraldton Hospital strive to provide patient centred care and it is through feedback such as yours that reinforces what we are doing well. I will take great pleasure in passing your compliment on to Jeremy, the team and Geraldton Hospital management.

Thanks again for taking the time to write. Patient Opinion allows us to acknowledge your feedback and provide comment which, as an organisation, we are unable to do on other social media forums. This in turn strengthens the partnership we have with our service users and allows us to activate real change based on this feedback.

I hope your father is continuing on his road to recovery.

Kind regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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