"My mothers care in ward 6B"

About: Ipswich Hospital

(as a relative),

My mother was admitted to hospital recently after having a stroke. She left today healthy and happy. Every single staff member we dealt with from the volunteers at reception, the doctors, therapists and nursing team was fantastic! The lady cleaning the room was also friendly and had a chat with mum. They were all very kind and understanding to my mother and I. They genuinely cared about her well being and no stone was left unturned to make sure she was ok. Along with this, they had a sense of humour that helped in a stressful situation. Our experience could not have been better.

To the loud and ungrateful fool in the bed next to her, you will never be happy. Nursing staff aren't there to serve you as waitresses, replacing your porridge with cornflakes. The way you treated the staff was disgusting and I feel embarrassed for you. Your continuous complaints and review of your health issues at the top of your voice were simply boring. Perhaps when you realise you're not the centre of the universe, you too will be embarrassed by your behaviour.

The experience my mother had could not have been better. She's lucky to have had such a mild stroke and walk out in a few days. Thank you 6B for being the wonderful people you are. You worked long and busy days and still had time to give my mother more attention and care that was necessary.

Our health system and its staff are fantastic!

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear fantastic staff

We are delighted to hear that your mother is doing well – it is our pleasure and privilege to have been able to care for her here at Ipswich Hospital.

Like you, we think our staff at West Moreton are wonderful. We have passed on your kind comments to the staff and their managers and they join us in thanking you for the lovely feedback.

Once again, thank you for taking the time to share your story with us and we would like to wish your mother good health for the future.

Kind regards

Consumer Liaison Office

West Moreton Hospital and Health Service

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