"No respect"

About: The Royal Women's Hospital / Newborn Intensive Care (NICU) The Royal Women's Hospital / Support Services

(as other),

My son was notified that he may be the father of a baby from the hospital and that the mother was terminally ill. So we went to the hospital and approached all that were concerned we were told we couldn't see the baby until a paternity test was done. Fair enough understandable.

We were told that someone would contact my son the next day to let him know the process and the facts. My son waited all day - no call, so he decided to call the hospital (special care unit) to find out what was happening. He explained the situation to which I believe he was rudely told - you were told you can't visit her until you have the paternity test - and the lady hung up on him. He eventually received a call from someone regarding a further contact person or service.

We understand there are procedures to be followed, but common respect is due. My son is not a bad person and is not a drug addict. He is a law abiding tax paying young man. He understood he wasn't to go into see the baby. All he wanted was some common respect and for the person at the hospital who took his details to make contact. If he is the father,he should be bonding with this child as soon as possible. We all know how important that is.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion Australia on behalf of The Royal Women's Hospital:

Dear disappointed nanna,

We are very sorry to hear that your son felt he was spoken to rudely and his experience was not what he had expected. The Royal Women’s Hospital welcomes all feedback and takes complaints very seriously as we are a hospital that strives to provide exceptional patient experience.

But it’s difficult for us to respond or take any action without knowing the details in full. Please contact the Women’s Consumer Advocate team directly on 8345 2291 or 8345 2290 or email consumer.advocate@thewomens.org.au so we can follow up directly with you and your son.

With thanks,

The Women’s.

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