"Admitted to emergency by ambulance with Angiotensin."

About: Armadale Hospital

(as the patient),

I was recently taken to Armadale Hospital by ambulance with swollen tongue and swollen throat. Told by ambulance staff that it was a life threatening situation.

Received immediate treatment upon reaching the hospital. Nursing staff and admitting doctor on duty late at night were terrific. Spent the night and most of the following day in emergency awaiting admission to MAU (Medical Admissions Unit) which happened later that day.

Received first class nursing care and visits from several doctors in MAU that night and until discharged the following afternoon. Also visited by a Social Worker, which I appreciated.

I would like all nursing staff, auxiliary staff, doctors who attended to me to be recognised by hospital management for the fine helpful professional standards that they displayed when giving me great care.

Thank you.

Responses

Response from Shae Seymour, Executive Director, Armadale Kalamunda Hospital Group, Armadale Kalamunda Hospital Group

picture of Shae Seymour

Dear Airway concerns,

Thank you so much for taking the time to share with us about your recent positive experience at Armadale Hospital.

We are absolutely delighted to have received your positive comments as they bring much encouragement to our staff who strive every day to deliver the best possible health care to our patients.

I am very pleased to hear that you were able to access timely treatment during what was possibly a very distressing situation for you and that the care you received in hospital was reflective of the excellent service provided by our multidisciplinary team of doctors, nurses, allied health and support staff.

I will ensure your compliments are passed on to the Emergency Department and MAU teams who were involved in your care.

I have also noted that you indicated communication was an area we can continue to improve on and I want to thank you for this feedback. Effective and timely communication with our patients and within our teams is paramount to good patient care and this is an aspect that we will continue to reinforce with staff.

Once again, thank you for taking the time to share your positive views about our service and I wish you well in your recovery.

Best wishes

Shae Seymour
Executive Director
Armadale Kalamunda Group

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Update posted by Airway concerns (the patient)

When I indicated that in my opinion communication could be improved, I was making an observation, not a criticism. What I should indicate is that because of issues like overcrowding , ambulance ramping etc, the staff have limited knowledge to pass on to patients, which means they are unable to keep patients informed . This in no way reflects on the staff.

Response from Shae Seymour, Executive Director, Armadale Kalamunda Hospital Group, Armadale Kalamunda Hospital Group

picture of Shae Seymour

Dear “Airway concerns”,

Thank you so much for clarifying.

I agree that at times, despite our best intentions, we are not able to provide patients and families with the information they would like.

My thanks for your kind understanding.

Best wishes

Shae Seymour
Executive Director
Armadale Kalamunda Group

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