"Operated on by a different team than I expected"

About: Sydney / Sydney Eye Hospital

(as the patient),

I have been a patient at this hospital for over 20 years. I see my doctor every 4 months, sometimes every week.

I have had a corneal graft done on both of my eyes. After my second corneal graft, I was told another team of doctors did the operation and I felt cheated when I found this out. I was very upset. I thought my usual doctor and his team was going to do the operation.

The operation shouldn’t have been done at that time. I believe they just wanted to practice on me, which made me feel like I was a guinea pig. Since my second operation I have had a lot of problems and eventually lost sight in that eye.

I trusted my doctor and didn’t want another doctor to operate on me. I should have been informed about this and had a choice about who operated on my eye, especially considering I have been seeing the same doctor (who I trusted) for so many years. This has upset me a lot.

Other than this, I have not complaints. I have nothing against this beautiful hospital. Overall, the doctors and nurses have been wonderful, compassionate and professional.

It’s just that on this occasion I felt that they just needed someone to train on.

Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital

Dear Corneal Graft

Thank you for posting your experience and feedback to us on Patient Opinion. I would also like to apologise for your experience with the second corneal graft, and the way you have been left feeling about your operation.To further understand the circumstances of your second surgery, I would recommend contacting me on SESLHD-ExecutiveServices@health.nsw.gov.au. I fully understand and respect your decision if you don't wish to make contact with me.

Your compliment regarding the doctors and nurses being compassionate and professional with the care you received is great to hear, especially as this has been a very stressful experience for you. Your feedback is valuable for us to understand and improve our processes.

Again thank you for taking the time to share your experience.

Kind Regards

Pauline

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