"Lack of staff at Laidley Hospital"

About: Laidley Health Service

(as a relative),

Recently my wife was having an episode of Tachycardia (a condition where the heart speeds up to above normal levels).

We can normally treat this however, on this night, we could not slow it down.

We have recently moved to the Lockyer Valley like so many people from our home town are doing these days, so we had not used the local hospital before.

Having been used to the hospital at our home town, which is one the best there is, we assumed that Laidley would be the same - a country hospital with fast and friendly service, particularly when your heart is playing up.

Not the case at Laidley, when we arrived, we were told that there was no doctor on duty, the nurse had been trying to call to get the doctor to come in to no avail.

Every bed was full as was the Emergency room!

Fortunately my wife's tachycardia subsided and we went home feeling shell shocked at what we had just witnessed.

How can this lack of staff be a reality in a country like Australia in 2017?

This is just not good enough.

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear Shocked in Laidley

We are really concerned about the issues you have raised and would like to speak with you further about your experience.

At West Moreton we welcome consumer feedback because it allows us to review our services and identify areas of healthcare that may require improvement.

While we respect that you may wish to remain anonymous, we would really appreciate it if you could contact us to provide information that will help us investigate your concerns. If you would like to speak with us, you can contact the Consumer Liaison Service on 0409 275 503 or email WMH_CLO@health.qld.gov.au.

Please be assured we are taking your feedback seriously and we would welcome a call from you.

Thank you for taking the time to share your story with us.

Yours sincerely

Consumer Liaison Office

West Moreton Hospital and Health Service

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