"Trying to contact my father"

About: Frankston Hospital

(as a relative),

I have been trying to contact my father who had an operation in this hospital.  The staff that answer the phone can't understand what it is I 'm saying and I have been cut off 4 times trying to get through.  Surely it isn't that difficult to get a message or hand a phone to a patient so you can find out how they are.

What are my taxes paying for?