"Too busy to listen"
About: Austin Hospital Austin Hospital Heidelberg 3084
Posted by SeaChanger (as ),
Rang MRI department to alter the time of my appointment as recently moved from large city to regional Victoria, so the appointment I had was not going to work. During initial discussions with the receptionist, I advised of the move hence my request to move the appointment time and asked if I could update my details. I was told she would only do that after adjusting the appointment, was then told the scan I required was only done early morning, late evening or weekend and seeing I didn't live locally would need to have it on the weekend and then put me on hold. She came back, told me the appointment time and that I would get a letter in the mail and hung up. Lucky I still have mail redirection otherwise no point in sending me a letter as I never got a chance to update my details!