"Poor Customer Service"
About: PathWest Mirrabooka Collection Centre PathWest Mirrabooka Collection Centre Mirrabooka 6061
Posted by About customer relations (as ),
Experience suffered at the Mirrabooka Pathwest Collection Centre.
I am an elderly Vietnam Veteran and retired Police Officer of many years of service. I am not normally a complainer but I feel I must report on my experience at Mirrabooka when attending for a blood test. I stuffed up the registration by putting my referral in the machine the wrong way around. Unfortunately I made this mistake a couple more times and in my opinion was then abused by a staff member for coming in off the street and failing to register. The staff member then registered my form for me and then chided me for not registering, when I said that I tried three times I feel they accused me of lying, which I obviously did not appreciate. When I said to this person not to call me a liar, they turned their back on me. The other person in the office then got involved and told me to read the poster advising patients that aggressive language and behaviour would rightly not be tolerated. There was definitely no aggression or language on my part,but when I told this person that I was not being aggressive they suddenly yelled at me that I was and that I would not be served anymore and to leave the premises. This I did. This person's behaviour was most distressing, especially in front of a crowded waiting room. The episode caused me to drive into the city and attend the Goderich Clinic where the service and staff could not be faulted. As previously stated I am not a complainer and I am submitting this report in the hope that this staff member might be pointed in the right direction and get some help in customer relations.
If you bother to read this report, all well and good and thanks for having a portal to allow comment.