"Emergency Dept. Physio."

About: Prince of Wales Hospital / Emergency Department

(as the patient),

Jimmy was the Physio in the Emergency Dept. What a wonderful , caring and professional person! I had seen a lot of people/ doctors and I was very upset and disappointed with their attitude and professionalism, before I eventually got to Jimmy .

Jimmy was a breath of fresh air. The Prince Of Wales Hospital should be honoured to have such an outstanding individual working for them.

Responses

Response from Tobi Wilson, Chief Executive Officer, South Eastern Sydney Local Health District

picture of Tobi Wilson

Dear Before Jimmy

Thank you for taking the time to express your gratitude and recognition of Jimmy’s personal and professional care in the Prince of Wales Emergency Department on Patient Opinion. I would also like to acknowledge that your experience with other staff in the Emergency Department was disappointing and less than satisfactory. I will share your story with the Emergency Department team, as your insight and feedback is very valuable for improving each patient’s experience and care.

I wish you well in your recovery

Kind regards

Tobi

General Manager POWH-SSEH & Health Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Before Jimmy (the patient)

The bad experience I had was not with the staff of Prince of Wales.It was with other doctors. It was only when I came to emergency that I got excellent service. Keep the good work up!

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