"Box Hill Emergency Triage"
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by FeelingBlessed (as ),
A family member was very disorientated. This happens when she slips into a psychosis. She so badly wanted to stay away from medication as she felt it stole her memories. But Christmas was very soon and help for people in her situation is hard to organise. It was extremely late, the doctor at the after hours medical centre advised us to go to Box Hill Hospital.
I don't know anyone who enjoys emergency departments, but sometimes it is your only option. I did not know how she would react, she was by this time, hyper-sensitive to everything, and adamant that she did not want drugs.
Being listened to
The triage nurse we saw was professional, understanding, appropriate and able to help us within the hour. The two people who saw us treated her with respect and kindness. I am so thankful for the support, and excellent advise they gave, along with a plan for follow-up care.
Unfortunately she has been admitted to a hospital, and my heart aches for her this Christmas, but we feel so blessed for the care that we received from the Staff at Box Hill. Thank you from the family you helped on the 21st December 2017. Your care and professionalism was impressive and very much appreciated.