"Hand clinic experience"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I was a patient at hand clinic Sydney Hand Hospital recently. I have witnessed something at hand clinic that I felt was so shocking I was gobsmacked. One patient turned up with no appointment. I heard the patient saying, they were a patient previously and their pain was getting worse. The patient mentioned they travelled about 3 hours to the hospital as they wanted to see a doctor desperately. The nice clerk asked the nurse in charge for a advice. The lady who seemed to be in charge spoke in a way that I felt was a very harsh tone - tell them we will see them today, but make sure they will be the last patient to see a doctor!

I was gobsmacked to hear this kind of statement in public hospital. She didn't even see the patient and I wondered how she can work as a nurse! Also I was concerned for other patient's safety. If this kind attitude comes from the nurse who is in charge of the hand clinic, how will she look after others? I was under the impression you need to see a patient before making a decision!

I just hope the patient is ok and I really hope not to witness this kind behaviour in Sydney Hand Hospital again. 

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear Witness,
Thank you very much for taking the time to let us know about this interaction you saw between another patient and a nurse in the Sydney Hospital Hand Clinic. Your description of events is disappointing, and not the kind of person-centred care that we aim to deliver in our facility. Your feedback has been handed over to the Nurse Unit Manager of this department, who will investigate further. I hope that you find all future appointments at the Hand Clinic to be far more satisfactory.

Kind regards,

Jennie Barry.

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