"Above and beyond service provided by a staff member."

About: Sydney / Sydney Eye Hospital

(as the patient),

I was at the medical records department at Sydney & Sydney Eye Hospital and was attended to by a manager there called Lynda. I was applying to receive my medical records and Lynda went above and beyond in helping me with the form. 

One example is making me aware that since I am paying for 80 pages, I might as well apply for all medical records that I have with the hospital, when initially I had only stated on the form that I wanted my records only for 2017.

Responses

Response from Carolyn Smith, Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital

Dear LC,

Thank you so much for taking the time to provide your feedback about your recent experience in the Medical Records Department at Sydney/Sydney Eye Hospital.

I am so pleased to hear that your expectations were met and exceeded by our staff. Your story has been passed onto the department manager to share with her team.

Kind regards,

Carolyn Smith.

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