"Lack of communication"

About: Kalbarri Health Centre / Emergency Department Northampton Health Centre / Emergency Department

(as other),

I went to Northampton Hospital with what I believe was clearly a broken thumb from a work accident. I was advised to go to either Geraldton or Kalbarri as they have X-ray machines. After triage at Kalbarri, we waited for 2.5 hours to be moved to a smaller room where the doctor would apparently call us on the TV. We waited an hour, I asked what was going on. After more than 3 hours we were finally told that there isn't even a doctor here, on call or accessible at all unless they call us. 

We were moved back to the waiting room with no more information. 

A little communication would mean we didn't have to waste all that time in discomfort, but we could have gone straight to another hospital!

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Sprouts,

Thank you for sharing your story on Patient Opinion. Your experience with our service does not sound like it was a positive one and is not reflective of the high standards WA Country Health Service aim to provide. Communication is an integral part of providing high quality, effective health care and from your story it appears we could have made your experience better with just a few conversations.

I have contacted Andrew Klein, Operations Manager Midwest Murchison and advised him of your experience, please be advised we do take feedback seriously and will be looking into this matter. Should you wish to discuss your experience further I encourage you to contact Andrew on 9956 2268 or myself, Michele Young on 9956 8695 or michele.young@health.wa.gov.au.

Thank you again for sharing your experience and I do hope your thumb is on the mend.

Warm Regards,

Michele

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