"Charles Gardiner Hospital Emergency Dept"

About: Sir Charles Gairdner Hospital

(as the patient),

I attended the emergency department in Charles Gairdner Hospital recently  with what I thought was a kidney complaint.

Even though the department was extremely busy I was seen to quite quickly and examined by a Dr Mike? 

After several tests the cause of the extreme pain I was receiving appeared to be a mystery, but at no time did I feel that I was wasting their time.

I was transferred to the observation ward by a lovely young lady called Sunshine and carefully dealt with by nurse Ben, Dr Pete and Dr Colm to try and solve the concern. Even a CT scan carried out by another very caring staff member who's name I can't remember. 

I then was kept overnight so the pain could be monitored in Ward G62 and had wonderful care from nurses Justine and Erin. Then Dr Steve came to examine me in the morning and noticed that a rash had developed and diagnosed Shingles! Before I was discharged with medication and comprehensive instructions about how to deal with Shingles. I was also visited by a lady called Mandy to share her experience of having shingles which was very comforting.

Responses

Response from Jennifer Francis, A/Director Safety, Quality & Performance, Sir Charles Gairdner Hospital, North Metropolitan Health Service

Dear bravocc49,

Thank you very much for taking the time to share your recent experience of Sir Charles Gairdner Hospital. I understand how daunting it can be coming into the Emergency Department when you are feeling unwell and unsure as to why. I was so pleased to hear that the care and support that you received from the staff left you with such positive feelings and that they were able to identify the source of your complaint and provide the appropriate treatment.

You have named many staff in your message and I know that each and every one of them will be heartened by your kind words – I will ensure your message of thanks is passed onto them.

Thank you again and I do hope you have recovered well.

Kind regards

Tony Dolan

A/Executive Director

Sir Charles Gairdner Osborne Park Health Care Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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