"Wonderful care received while ill on holidays"

About: Armadale Hospital / Emergency Department Royal Perth Hospital / General Surgery & Ward 6H St John Ambulance WA

(as the patient),

I took ill on the 2nd week of our holidays and ended up in Armadale Hospital. From the moment we arrived in reception they knew the problem, and I then was seen by the nurse within minutes. I was quickly seen by a doctor who soon realised I was very poorly. All the staff were very pleasant, caring and very helpful. As I was on holiday from England, they sorted out the insurance without any bother to me. I felt very relaxed and comfortable knowing I was in good hands. I was only there 36 hours but my stay was made very comfortable by the staff on the ward.  I then was transferred to Royal Perth Hospital where I had an operation to remove my gallbladder. Once again I was treated very well by the medics who transferred me by ambulance to the hospital and on arrival onto a ward. It was good to know being in Australia the hospitals treated their visitors well. I did make a good recovery thanks to the care and attention of the staff. I was able to go home to England 2 weeks later.

 

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear julyzm83,

Thank you so much for taking the time to provide feedback on your experience at RPH. We are very proud of our loyal and compassionate staff and was so pleased to hear your positive comments.

I’m sorry this interfered with your trip to WA and glad to hear you were able to return home quickly. I hope you are continuing to make a speedy recovery.

Sincerely

Dr Lesley Bennett

A/Executive Director

Royal Perth Bentley Group

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Response from Diane Barr, Executive Director, Armadale Kalamunda Group

picture of Diane Barr

Dear julyzm83,

Thank you so much for getting in touch with us and for sharing your lovely comments about the care you received at Armadale Hospital. It’s such a great delight to hear from you all the way from England!

Falling ill unexpectedly while on holidays must have been an anxious moment for you. Nonetheless I am so glad to hear that our staff were on hand to provide you with the best possible care from the moment you arrived until you were transferred to Royal Perth Hospital. Most importantly it is really pleasing to hear you are recovering well!

I will certainly pass your kind words and compliments onto the team involved in your care.

Thank you again for taking the time to write to us and I wish you the best of health.

Kind regards

Diane Barr

Executive Director

Armadale Kalamunda Group

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