"Toddler at emergency department and prompt diagnosis"

About: Geraldton Hospital / Emergency Department

(as a carer),

I had to take a little one to hospital recently one morning.  It was picked up in triage that the little one may have something very contagious.  I had been trying to get a diagnosis from doctors previously with no luck.  

We were seen immediately. The doctor and nurse were absolutely fantastic.  I felt like they cared. 

I requested to give the medication as the little one would have become distressed and I felt happy that I was listened to. 

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear pisceskd47

Thank you for taking the time to share your lovely compliment on Patient Opinion. As a mother I know how stressful it can be when little ones are unwell and I was so pleased to read that the team at the Geraldton Hospital Emergency Department were kind, caring and that you felt listened to.

The Emergency Department can be a busy and demanding environment and providing feedback like yours is a great reminder of what matters most to families when their loved ones are in need of care. I will take great pleasure in passing your kind words on to the team as I know they always appreciate receiving positive feedback.

Patient Opinion is a great platform that allows us to hear about the good and not so good experiences of our service users and we really appreciate you taking the time to write. I hope your little one is well and truly on the mend and I wish you all the very best.

Warm regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;