"Viral meningitis misdiagnosis"

About: Geraldton Hospital / Emergency Department

(as the patient),

Last year I was admitted to the emergency Department with confusion (only knowing my own name), stiff neck, extremely bad headache, couldn't see, tingling down one side and trembling. They admitted me quickly (which I appreciate), the nurses were great and caring, but unfortunately the doctor on duty said that I had gastro. I was there most of the day and was asked to leave even though my symptoms were still present and with no further treatment other than the few bags of saline.

This past year I have still been suffering with various ongoing symptoms. I found out from my GP 10 months after my admission, that I had viral meningitis and my GP didn’t understand why I was sent home so early as it could have been fatal. Although I was tested for meningacoccal no one thought to do a lumber puncture, which I feel could have led to further treatment and a much shorter recovery time. These constant trips to the GP and specialists have not only cost me financially, but has affected me mentally and physically. I feel that this misdiagnosis and constantly being fobbed off by several other doctors is horrendous. It's not only cost me a lot of money so far (as still not fully recovered), but it's almost cost me my life. I don't want this to happen to anyone else.  

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Swee

Firstly I would like to take the opportunity to thank you for taking the time to share your experience on Patient Opinion and for your positive feedback regarding the quality care you received from the nursing staff at the Geraldton Hospital Emergency Department, I will pass your feedback on to the team. I was concerned to read about other aspects of your care and would really like to investigate the concerns you have raised. To assist us in investigating this matter further we require some additional details so we would we grateful if you could contact Derek Fraser, Operations Manager Geraldton Hospital on Derek.Fraser@health.wa.gov.au or 9956 2369 or alternatively my contact details are michele.young@health.wa.gov.au or 9956 8695. Your complaint can still be addressed anonymously if you wish, however we will of course respect your decision should you choose not to make contact. Please be reassured that we take your feedback seriously and are committed to improving the experience of all health service users.

Thank you again for making contact, we really appreciate your feedback for without it we would not be aware of this issue and would not have the opportunity to improve our service.

I look forward to hearing from you soon.

Kind regards

Michele

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