"Bunbury Regional Hospital ED and Short Stay"

About: Bunbury Hospital / Emergency Department

(as the patient),

I attended at Bunbury Hospital ED. I was triaged quickly, in minutes, and efficiently. Likewise the wait time in the waiting room was minimal, again minutes. In ED I was promptly examined and required medication organised to relieve extreme pain.

Required blood test and ECG was organised quickly and without fuss.

All staff who had contact with me introduced themselves clearly and pleasantly.

I needed further treatment which was clearly explained and transferred to the Short Stay Unit. Again, clear explanations were given and new staff introduced.

Each and every step during the day was clearly explained.

My wife was shown where facilities she could use were located, ie. Tea/Coffee.

Once all tests and scans were completed a full explanation of possible and probable issues were discussed and a plan of treatment completed with options explained and my choices respected.

The experience was certainly patient centred care.

Thank you for the care and attention.

Responses

Response from Stephen Hartwig, Staff Specialist/Consultant, Bunbury Hospital, WACHS South West

Dear RAB

Wow, thank you for your feedback. We try to serve every patient as we would wish ourselves or our family to be cared for and it’s nice to hear that we got it right. Many thanks for taking the time to let us know.

We trust that your recovery is speedy. Once again, many thanks for taking the trouble to let us know.

Regards

Steve Hartwig

Staff Specialist Emergency Department Physician

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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