"Bentley Health Service"

About: Bentley Hospital

(as the patient),

Had an appointment to remove a tumour. Appointment letter states that I should arrive at 7am. During pre-admission, nurse told me I am scheduled for the afternoon, so I only needed to arrive at 10:30am. But they will call me should the time change again. The time indeed changed again, and I received a call around 8:30am on the morning of my surgery,  advising me to go in asap. I arrived within 30mins of the call. Staff/nurse were very friendly, but I think there is a lack of communication. I was laying in bed waiting, but no one had asked me to get changed, so I ask one of the nurses. She only had the old timetable that says I am scheduled for 3:30pm, so still plenty of time. But another nurse before her told me I should be going in around 11am. She then said she didn't receive the new timetable, so then she said to get changed then. Everything else was good, just that I think there needs to be more communication between the service team.

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear violetbj44

Thank you for providing us with this feedback. I apologise for the confusion you experienced with regard to the time of your recent procedure and any inconvenience or frustration it may have caused you. Communication between staff, and with our patients, is something that we have worked hard to improve in the hospital. However, occasionally we unfortunately fail to provide the level of service we strive for. I am glad to hear that everything else went well. I will pass your feedback to the relevant staff so that we can look at ways to continue to improve.

Kind regards

Dr Lesley Bennett

Acting Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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