"Visit to the urgent care centre at Beechworth Health Service"

About: Beechworth Health Service Acute Unit

(as a parent/guardian),

We arrived at the urgent care centre after my child came off their mountain bike and needed medical attention. We were greeted and seen straight away by the nurse on duty. We felt very comfortable with the level of service and care my child received.

The urgent care nurse Elizabeth was so friendly and very compassionate, she told us what was going to happen and always asked how my child was doing.

Responses

Response from Mark Ashcroft, CEO, Beechworth Health Service

picture of Mark Ashcroft

Dear romeohj75

Thanks so much for sharing your experience with us. Firstly, we are pleased that the service you received met your family's expectations, and we hope that your child has had an uneventful recovery. Secondly, we are very pleased that our clinical staff were able to provide appropriate care and reassurance for your family, locally. We will make sure that your comments find their way back to the care team.

Kind Regards,

Mark Ashcroft

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