"Lack of response and feedback"

About: Broome Health Campus

(as the patient),

Six months ago I penned an opinion which was titled - A number of concerns.

I did have a follow-up  interview with the hospital administrator and that discussion, although cordial and enlightening, was limited to admin/operations matters. Hence I was assured that something was being done about what I believed was the the dangerous food being dispensed in the waiting room. Thank you for that.

I was promised a discussion with the senior surgeon, who is responsible for the majority of the issues I raised in my letter. I was hoping the senior surgeon would be able to explain how the series of - in my opinion incompetencies which I identified in my admission and treatment were able to happen. I know surgeons are busy. That is taken for granted. But it has been 6 months and you still haven't contacted me.

People who come to your hospital come because they need good, safe, competent care. My observations I feel showed that your hospital and therefore the senior surgeon who is responsible, was not providing a competent and safe place for me to be. In the end, I had 3 different courses of antibiotics. Despite seeing more than 12 doctors of various disciplines, except for the admitting doctor, I never saw the same doctor more than once and during a 4 month treatment regime, only one person saw my wound more than twice. If it had not been for the care and attention of the Wound Clinic staff I don't think my wound would have ever healed. I thank them for that.
I have detailed some of the events that took place with my admission and my initial treatment. I am still waiting for explanation of how things happened as they did. I'd like some assurance from the senior surgeon that the gaps in healthy treatment that I observed and experienced have been attended to. I don't think that's too much to ask. I am local resident who knows I will have to access the hospital again, but I wonder whether that is a safe idea to have in mind. 
I would like this senior surgeon to respond to genuine patient inquiries about the quality of the  service for which they are responsible. You are a public servant after all.
Next discussion is with the Minister.

Responses

Response from James Harris, Senior Medical Officer, Kimberley, WACHS

picture of James Harris

Dear many concerns

I am very sorry for the delay in responding to your concerns.

We do take all concerns very seriously and I am currently undertaking a thorough investigation of the events around your admission. It is important to discover if things could have been done better and if so to put in place procedures to ensure this happens in future.

I will contact you directly when I have concluded this and update you on the outcome. This will be in the next ten days.

In the meantime I would like to thank you for bringing these concerns to our attention.

Kind regards

James

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Response from James Harris, Senior Medical Officer, Kimberley, WACHS

picture of James Harris

Dear many concerns

I would be grateful if you could email me your contact details so that I can feedback to you after I complete my investigation.

My email address is james.harris@health.wa.gov.au.

Kind regards

James

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