"Fantastic experience with fsh children's emergency"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

We took our child to Fiona Stanley Hospital (FSH) Emergency recently after falling off their scooter and breaking their wrist. This was our first presentation to FSH ED and from the moment we were in triage and to the point of discharge, the process has been smooth. The staff have been absolutely brilliant in a busy setting and made my child feel so at ease when they were in pain. Special mention to Dr Nina, Dr Kalsie, Shirley and a male RN who made my child the best milo - shows how much they do above and beyond their job description. They even gave my child a teddy bear for being brave.

As a health employee, I must make mention of the great communication that made the admission smooth. 

Less than 24hrs post discharge I received a call from outpatients to secure an orthopedic review appointment. 

Our kids in WA are very fortunate to have such a wonderful emergency facility. 

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service

picture of Neil Doverty

Dear Mr Z mum,

Thank you so much for taking the time to share feedback regarding your experience at Fiona Stanley Hospital.

I was so pleased to read how the staff were kind and helpful and that you and your child experienced outstanding care. The Emergency team do a fantastic job and it is very clear that our values are alive and well! The teams have also read your feedback and were also pleased to hear of your positive experience.

I hope your child is recovering well.

Kind regards

Neil Doverty

Executive Director Fiona Stanley Fremantle Hospital Group

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