"Waiting for a refund"

About: Patient Assisted Travel Scheme - WACHS Midwest

(as a parent/guardian),

I was told that I would be refunded for fuel into my account by the end of last week and then I rang and was told that it would be refunded into my account at the beginning of next week and I rang again and was told that it was just submitted and it should be refunded at the end of the week or beginning of the next week.


Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear betaxq65

Thank you for getting in touch via Patient Opinion. I am sorry that you have experienced a delay in receiving your Patient Assisted Travel Scheme (PATS) subsidy payment.

So that we can look into the current status of your PATS payment and the concerns you have raised, we would be grateful if you could provide us with some further details. You can do this by contacting Karen Street, Regional PATS Coordinator on 9956 1962 or Karen.Street@health.wa.gov.au or my details are 9956 8695 or michele.young@health.wa.gov.au - your call would be very welcome.

Thanks again for raising your concerns and allowing us an opportunity to assist you and I look forward to hearing from you very soon.

Kind regards

Michele Young

Coordinator, Executive Services

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