"Excellent surgical care for my parent"

About: Box Hill Hospital / General surgery

(as a carer),

I just wanted to express my whole family's thanks and appreciation for the wonderful treatment and care you all showed to me and my family following my parent's recent liver resection surgery.

My parent had a small operation overseas which took them more than 6 months to recover from, so my parent wasn't fully confident about their operation.

Before my parent came into the hospital for the operation, we were very nervous and daunted by the fear of the unknown, but you were all so kind and reassuring when we arrived which took away a lot of our apprehension.

You demonstrated your total commitment to caring for my parent when my parent was helpless in the days immediately following the operation and also gave my parent the support and encouragement they needed to take their first steps on the road to rehabilitation which meant so much to me.

I’d like to particularly thank Dr James and his surgical team for their expertise in the operating theatre and for their post-operative support. We understand the operation was challenging and we are grateful that Dr James and his surgical team completed the difficult task. There were few members of the team and nurses whom my parent saw on a daily basis and whom my parent became particularly close to during the stay in the hospital. However, we’d also like to thank all the other people, too numerous to mention, who all played such an important part in my parent's treatment and recovery.

Thanks to you all, my parent is now able to look forward to recovery and a long-held dream to be able to travel. Without your help, this would not have been possible so you can imagine how grateful we are.

Thank you all once again for all your care and support.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear robineb85,

Thank you so much for taking the time to share your comments regarding your and your parent's experience when they had surgery at Box Hill Hospital. I am so pleased it was a positive experience, especially given there had been surgery in the past.

I am so proud of our staff that display the Eastern Health values of Patients Firest, Kindness, Respect, Excellence, Agility and Humility and it clear from your comments that all staff, including Dr James, displayed our values. It will give me great pleasure to share your comments with the surgical team so they realise the impact they have had.

I could only imagine the relief you all must feel now that your parent can realise their dreams of travel and an active life. We must all take every opportunity to live life to the fullest and I trust your parent will be able to do this.

Many thanks again robineb85 and wishing you and your family the very best of health.

Kind regards

David

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