"Poor staff attitude"
About: Kerang Medical Clinic Kerang Medical Clinic Kerang 3579
Posted by lacertaxf36 (as ),
I had been sick and been to the Kerang Medical Clinic 4 times in 5 days. I was told by the doctor that my appointment on the Wednesday and Friday could be bulked bill. I had been back for a week after that for appointments with the nurse and paid for all of these appointments. I have since received a bill for one of the appointments and have called regarding this and spoke with a staff member who has been nothing but rude and horrible when I spoke to them the first time. I explained what the doctor had said that it would be bulked billed and that it was never mentioned when I had been there after that appointment.
The staff member said they were going to talk to the doctor and call me back. When they rang back the staff member was very abrupt and rude again and I asked if I could please speak to the doctor they said they would get the doctor to call me back. I didn't hear from anyone again until I received an overdue notice to which I called again and left a message for that staff member to call me back as no one else could help me. The staff member never called me back.
This has been going on since earlier in the year. The staff member finally called me back today after I called again and said I was told 2 appointments were to be bulked billed to which I replied only one had been. The staff member then said I would be getting a black mark against my name and that it would be good if I didn't come back there.
I work in customer service and I have never had anyone be so rude and horrible in the way they have spoken to people. I have told other people about this and they have all come back with stories about how rude this staff member has been to them at some stage or another. I normally don't complain and will just let it be water off a duck’s back but this staff member has upset me every time I have tried to sort this out and I just didn't know what to do anymore. If I was told at the time that the doctor has changed their mind and I would have to pay for it I would have but not after the fact and months later.