"Miscommunication about appointment"
About: Sir Charles Gairdner Hospital Sir Charles Gairdner Hospital Nedlands 6009
Posted by apriljk85 (as ),
I'm a transplant patient and rely on telehealth as I live in a remote community.
I have not, in the past, had a complaint re telehealth experience.
But recently, I arrived for a scheduled appointment 15 mins prior as asked. Then waited over 1 hour before asking hospital staff if the other hospital was going to call.
The staff at my hospital was shocked as to my wait so then called the hospital in question again.
After another 15 min wait, my telehealth appointment went ahead.
The doctor was apologetic as they believed I was to be seeing them in person, not remotely.
My issue is with miscommunication and overall, what I feel is mismanagement of remote telehealth conferences.
I believe I am not the only one.