"Wagga Wagga GP After Hours service"

About: Wagga GP After Hours Service (Murrumbidgee Medicare Local)

(as the patient),

I have good health so rarely need to go to the doctor. However, I had been experience regular discomfort and pain over a three day period and was concerned enough to go to the After Hours clinic. For me it was a very unsatisfactory experience.

When I went in the doctor did not introduce themself nor make eye contact. It felt like it was a real burden for me to be there. After asking me what was wrong the doctor asked no further questions, sought no further information and, quite frankly, seemed bored. After what I would describe as a very cursory examination I was advised that I should take some panadol. I was appalled. I had absolutely no confidence that the doctor had listened, nor cared. I had no confidence in his 'professional' assessment.

I feel I may as well have stood in the middle of the street and thrown away $70. The following week, I went to my own doctor who asked questions, seemed to listen, make eye contact, suggested possible causes for the problem and ordered a test.

I hope to never have to attend the after hours service again.

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Responses

Response from Murrumbidgee Medicare Local

Thank you Esme for the feedback. I am disappointed your experience at the after-hours clinic was not a positive one and sincerely apologise. The MML is committed to providing patients with timely access to a quality GP after hours service and your comments are valuable in assisting us to improve the service. The issue will be addressed at the next meeting Wagga GP After Hours Management Committee. Thanks again for taking the time to comment and be assured we take all concerns regarding services provided by the MML seriously.

Nancye Piercy, Chief Executive Officer

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Response from Murrumbidgee Medicare Local We have made a change

Thank you again for your comments. Your feedback was discussed at our recent GP Management Committee meeting and the GPs at this meeting made several recommendations regarding your experience with WGPAHS. The name of the GP on duty at the Clinic will now be displayed at the front counter and the GPs have been asked to introduce themselves at the start of each consult. A training and information package is being developed to address best practice in regard to medical consultations.

Trusting this feedback is helpful.

Regards

Nancye Piercy, Chief Executive Officer

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