"During my whole experience I was impressed with the services (Ipswich Hospital)"

About: Ipswich Hospital / Emergency Department Queensland Ambulance Service

(as a service user),

I recently experienced chest pains and sweating so I spoke to 13 health who then contacted the ambulance for me to talk to, they advised they would send paramedics who arrived in a very short time, after checks I was advised to allow transport to Ipswich Hospital.

On arrival at the hospital I was "ramped" not as seen on tv but I was inside the hospital with both paramedics in constant contact, wasn't an unpleasant experience. After a while I was moved into emergency where I was checked and tested by a number of staff in a considerate and careful manner, when a bed was available I was moved to the short stay ward around midnight.

I spent 2 nights in this ward with what I would say by professional and considerate staff. I was then moved to ward 7B, a very busy full ward where I spent the night and had more examinations and a stress test around mid day, I was discharged around 4-30.

During my whole experience I was impressed with the services offered, the courtesy and assistance provided by all staff from the start to the finish. I did not find fault with any service, perhaps more staff may improve the service as it seemed to me they were all over worked though they stayed positive.

I sincerely hope these comments will be passed to all departments I was involved with including the ambulance service with my very grateful thanks.

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Responses

Response from West Moreton Hospital & Health Service

Dear Minckie

Thank you for your thoughtful comments about your recent experience at Ipswich Hospital and we apologies for not writing to you sooner.

We were delighted to hear your words about our staff working within our Emergency Department, Short Stay Unit and Ward 7B. We also think our staff are exceptional and it is always nice to hear from our patients that they found the staff professional and considerate. Please be assured we have past your comments to the teams. These teams work hard and are busy but have continued to show their personal commitment to best possible health for patients.

We can also let our friends at the ambulance service know you were grateful for their excellent care. Our partnerships with the ambulance service are key to providing the excellent care we are all so committed to.

Once again thank your for taking the time to share your thoughts on Patient Opinion.

We hope that you are well and wish you the best possible health.

Kind regards

Ipswich Hospital

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