"A kind expression of sympathy at St Vincent's Private Hospital, Sydney, can make all the difference."

(as the patient),

I really was having a difficult time at the hospital and was complaining to my visitor. Lucia, a nurse, overheard and said gently but clearly that she was sorry I was having a hard time. A kind expression of sympathy can make all the difference. I think she's a student nurse and the health system will be lucky to have her!

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