"Going to the Ipswich Hospital because of heart failure"

About: Ipswich Hospital / Emergency Department

(as the patient),

Earlier this year my hubby found me collasped and had my son call an ambulance. He said he found me not breath and no pulse so gave me CPR. They ambulance officers were wonderful, they took me to the Ipswich Hospital. From the waiting area I was invited into the examination room. I was hooked up to an ECG machine when it happened again. I felt like I was being drained and then woke up with a room full of people wondering what had happened. Dr Jo had given me CPR. I didn't believe my husband at first when he told me this had happened at home so when it happened again whilst lying on the table, it still took a month to sink in. Basically I faint but my heart stops when I do and I need CPR to start it up again. I had scans, MRI's, xrays, visits by the lovely blood fairy - everything imaginable. They were great! The nurse caring for me, the Doctor's, Registrar, catering staff, cleaning staff - just fabulous. I would like to thank everyone. I know some of the staff's first names and am yet to complete a feedback form - but wanted to say the Ipswich Hospital's care of me was wonderful! The staff are top quality.

I was meant to be transferred to Greenslopes hospital but as the computers where down, Greenslopes could not comfirm my Private Health would cover the treatment they want to give me. Almost 9 hours later they confirmed I could be transported but by then I was already in the Cardioligy Unit and it was approx 6pm so I remained in Ipswich.

As the Ipswich cardioligy unit was being extended I was lucky to get a room as there were none available when I first came in. It was a little crowded by my last day transferred into a room with 3 other ladies which was a little upsetting as the lady next door decided to use the single bathroom as her own personal onsuite and was consistantly noisy and uncaring about others, but that couldn't be helped by the Hospital.

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Responses

Response from West Moreton Health Service, West Moreton Hospital and Health Service

Dear Fritzy:

Thank you so much for your kind words about your recent stay at Ipswich Hospital. We were sorry to hear that you had been so unwell and hope you are feeling better and are well on the way to a full recovery.

We have conveyed your kind words to the staff in the Emergency department and the Cardiology unit. At West Moreton we are committed to providing excellent care to all our patients and we take great pride in the wonderful work all our staff do every day.

We agree that the QAS ambulance staff are “wonderful”. We have passed on your compliments to them and they join us in wishing you and your family the very best for continued good health.

If there is anything else we can do for you please contact the Consumer Liaison Officer on 3810 111 during business hours or you can email us at wmh.clo@health.qld.gov.au..

Thank you for taking time to use Patient Opinion. Feedback

Regards

Consumer Liaison Service

West Moreton Hospital and Health Service

14/05/2014

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