"I have experienced the utmost, highest helping hand from the Care Coordination team."

About: IUIH (Brisbane North PHN)

(as the patient),

Over the last four months, I have experienced the utmost, highest helping hand. This worker, goes out of their way to help obtain medication, information, paperwork etc, organises transport to doctors, specialist's appointments, provides knowledge and puts you in the right direction.

They will go out of the way to assist with being with you when needed. Make phone calls on your behalf and talks on your behalf when required.

This worker makes my day. They are very supportive and courageous in their team in order to provide the best possible response. I ask for help / suggestions and assistance when I need it and I get the help.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Metro North Brisbane Medicare Local

Dear POAPR05,

Thanks for taking the time to post a story about your experience. It’s great to hear that the support from your Care Coordinator is appreciated and that she is doing a great job in working with you.

Keep up the good work in managing your health and keep up the good communication with your Care Coordinator.

Kind Regards,

Metro North Brisbane Medicare Local.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful