"Misunderstandings and miscommunication at Sunnybank Private Hospital"
About: Sunnybank Private Hospital Sunnybank Private Hospital Sunnybank 4109
Posted by very concerned (as ),
This is hard to put to words and something I never wish to experience again. My child was admitted to have a procedure done. From the start of checking in we were confronted with a staff member that was so tired they weren’t able to input the correct information into the system. This was the start of what seemed to be an ongoing nightmare.
The first part of getting my child settled into their room and ready for surgery was ok. The time they were admitted and operated on was as planned and on track. From this point things started to go terribly wrong. Information that was meant to be put into my child’s chart was not clear, and a major misunderstanding by the nursing staff was later the next morning quite clear.
That day and night we never received any food or drinks, I had to chase up the food people to get my child and myself something to eat, at this point I was shown where the kitchen was and where we could get something when needed. I later found out we were not checked in for the overnight stay, I put this down to the check in process. This I could deal with and wasn't too concerned.
It was in the early morning when things really went wrong. My child had to have 2 large gauze removed from their nose and had to have a morphine injection half an hour before this was done. The night nurse was unaware of this and told me she never seen this on their chart. Half an hour after this was to happen she found something that mentioned this but was not sure of the amount of morphine to be given. Finally they gave the injection and proceeded to remove the gauze.
Well this is when all hell broke. My child was in a huge amount of pain and was bleeding badly from their nose this triggered a mass panic and they went into some code red situation. It was terrifying to watch it, and seemed no one had control of the situation until the doctor came. I later find out they had only given my child a very small amount of morphine not the recommendation from the doctor. The other part of what was amazing was no one except myself and the doctor knew what operation my child had.
I’ve said enough. I’m very upset, please explain to me why this happened. We went private thinking we would get the best and if it wasn't for the last nurse we had I was going straight to the head of that department.