"I was ringing 8 weeks in advance and no appointments available"

About: Box Hill Hospital

(as the patient),

I was very disappointed when I rang to book in my 20 week ultrasound. I was only 12 weeks at the time and thought I would get in early. When I called I was told there were no available appointments at Box Hill. I was ringing 8 weeks in advance and no appointments available! And I'm sure there will be many pregnant women ringing up after me that will be unable to get appointments as well. I think there should be enough appointments for the women booked at the hospital so we are not forced to go out and pay for a ultrasound privately.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear aj

Thank you for raising this issue and sharing your story on Patient Opinion.

First of all, I agree with you and since we have been users of Patient Opinion, we have received similar feedback and some changes are being made. I am sure that we can sort this out for you.

Please allow me to seek some more information and I will get back to you with another posting.

In the meantime, thanks again for sharing your story with us and helping us improve our services to the community.

Kind regards, Alan Lilly

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Response from Alan Lilly, Chief Executive, Eastern Health We have made a change

picture of Alan Lilly

Dear aj

Thank you again for your feedback. As I mentioned in the last posting, we have recently received a letter from another maternity patient who had experienced similar problems as you. You will be pleased to hear that we have already used this feedback to investigate this further and we will be establishing additional ultrasound services at Eastern Health very soon. Some of the additional services will be in operation as early as next week on Monday 19th October. There will be no charge to patients associated with these additional services. In terms of your particular case, I’d encourage you to contact Karen.Fox@easternhealth.org.au by email or on 9095 2408 with your details and she will be able to provide further assistance in getting you an ultrasound appointment. I apologise for any inconvenience or frustration this has caused you and thank you again for taking the time to write to us via Patient Opinion.

I am really pleased that we have learned so much through this and similar feedback and the planned improvements are a great example of feedback leading to action.

Kind regards, Alan Lilly

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