"Workbooks are important but don't 'fit' all kids' needs"

About: Brisbane MIND4KiDS (Brisbane North PHN)

(as a parent/guardian),

I brought my child in. Although I understand the principle behind the workbooks and think it's important, I don't feel it 'fits' all kids' needs. We really needed much more situational therapy based on the things my child is or has been struggling with. My child has even voiced that they wanted to be able to discuss their issues. My child also had self harm issues that weren't addressed. I just feel that they are fantastic tools, they don't fit every situation. In conjunction with extra therapy - yes. But not on its own.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Brisbane North PHN We are preparing to make a change

Dear PO-OCT04,

Thank you for your comments. We are sorry that you feel the service your child received didn’t meet their needs. We have passed on your concerns and are currently working with the provider to resolve this issue.

Thank you for taking the time to provide this feedback as this will assist to improve the quality of services provided.

Kind Regards,

Manager, Brisbane MIND4KiDS.

Brisbane North PHN.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Brisbane North PHN We have made a change

Dear PO-OCT04,

We are sorry that you feel the service your child received didn’t meet their needs. This is a good reminder for us that not all parents are as forthcoming with feedback.

We have reviewed our processes and will work to ensure that we seek more feedback from parents and children at the time of the session.

Kind Regards,

Brisbane MIND4KiDS Provider.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful