"My visit with Rheumatoligist in Broome Hospital"
About: Broome Health Campus Broome Health Campus Broome 6725
Posted by Felt ignored (as ),
I was 1st appt @ 9: 00 am didn't get seen till 9: 45 am. No explanation as to why my appt was late. Finally saw a registrar, who rushed thru her explanation of my results, asked very few questions and when I endeavoured to ask questions was brushed off. She gave her diagnosis which was," We are not sure of a diagnosis just that there is an inflammatory element going on", and said I should start treatment on Plaquenill. I asked her what the possible side effects of drug are and she said I should "google" it! ! I reminded her of my other health issues and she replied - well it's an oral drug so of course there is potential for side effects.
Then the rheumatologist entered room, briefly said hello to me then asked the registrar for her diagnosis and treatment plan. I felt I was not in the room. The rheumatologist agreed with the registrar's treatment plan and advised me that he would speak with me via a telehealth appt in 6 weeks. I tried to interrupt and ask questions but was brushed off. I felt they were both very rushed. The rhueumatologist left the room and the registrar proceeded to write me a script and said they would be in touch.
I felt as though I'd been ignored and my questions had no value. If I'd been able to get a word in, I would have been able to tell them since my visit with the physician 8 weeks previously my symptoms had vastly improved. I also wanted to ask what things I could do personally to improve my symptoms at home i.e. exercise? what type? diet? massage? physiotherapy? The entire visit took less than 15 mins.
I was quite upset and the next day filled out a complaint form at the hospital. Which was subsequently followed up and I was very happy with the support from the people that handled that complaint. I was very disappointed tho that both the rheumatologist and his registrar denied/lied about what took place. As a result I will no longer see them, as I feel I cannot trust them or feel that they are concerned with me as patient as whole.