"GEM Home Care Team"

About: Geriatric Evaluation and Management at Home - Eastern Health

(as a relative),

I am writing to thank the GEM @ Home team from Eastern Health for all their wonderful support and medical attention that was provided to my mother over the past month.

My mother lives alone and had a fall and received cuts to her arm and a fracture in her lower back. She was not hospitalised but was in a great deal of pain and was also cognitively impaired.

The GEM team was put in place and assigned a Geriatrician (specialised Doctor for over 65’s), a Physio, Occupational therapist, Nurse and case manager.

All these professionals were extremely attentive, caring, on time at each visit and communicated well with our family. This assistance took a great deal of pressure off us by assisting Mum in her recovery and gave us all peace of mind that she was in good hands.

We have no hesitation in recommending the GEM team for those who may have an elderly relative living at home alone requiring special assistance.

We are most grateful – Thank you.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Grateful Family of Three

Thank you so much for taking the time to provide your feedback on Patient Opinion. I am so pleased the GEM @ Home team were able to provide the level of care and service your mother and family needed at a time that I'm sure took its toll on you all.

I took great pleasure in reading your feedback as it is very clear the staff were courteous and kind during your experience. We have been focusing on this for all staff in each service with your feedback reinforcing why I am so proud to work with such great people.

I trust your mother is well on the road to recovery and I appreciate you making the comment regarding recommending the service. I will pass your feedback onto the GEM @ Home Manager and staff so they receive your lovely feedback.

Kind regards

David

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