"Treatment at the Ipswich Hospital"

About: Ipswich Hospital

(as a relative),

Doctor was rude and arrogant, my relative and I spent 4 hours in the waiting room after being taking in by ambulance and then finally got to an acute bed in the ED. After some time my relative was in so much pain and discomfort due to pain in lower back and radiating to the centre of their belly button.

Long story short by the time we were told we could go I approached the doctor as it was well after midnight. He was so rude and did not care that my relative has Parkinson's when I asked for a cab charge he said - not happening and said unless you're a mental health patient you're not getting a thing. He walked off. Even after trying to speak with the treating nurse she didn't or couldn't be bothered to help us out, but yet these tight people expected me and my relative to pay for a cab. I said, a bit hard when I haven't got the money but they wanted me to ring family or friends when they have already gone to work. The doctor made us feel like we wasted his time. I definitely won't be going back if this is how doctors treatment of patients is going to be.

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Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear Cab Charge

Thank you for bringing this matter to our attention. Your feedback is greatly appreciated as it assists West Moreton to improve our services.

While we are unable to give cab vouchers to all patients leaving ED, we expect our staff to speak with patients and their families about these types of issues in an informative, respectful and polite manner.

We apologise for your experience at ED and want to reassure you that our expectations regarding conduct are regularly shared with staff. After all, we know that positive and supportive communication is essential to providing the best healthcare possible.

Thank you for taking the time to share your story with us and we very much hope your family member is well on the way to a full recovery.

Yours sincerely

Consumer Liaison Office

West Moreton Hospital and Health Service

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