"Cataract Surgery Bentley Health Service Western Australia"

About: Bentley Hospital / Ward 3

(as the patient),

I was admitted as a public patient for emergency cataract surgery and cannot give high enough praise for the staff at Bentley Health Services Ward 3. I cannot believe how well everything was organized and it worked like clockwork. From booking in with the receptionist to the person who took us up to the ward they were great. The staff on Ward 3 --wow amazing --I was very nervous never having had surgery before and they put my mind at rest explaining everything to me - David the anaesthetist came in and introduced himself --asking if I knew what was going to happen. He was very jovial and explained everything all over again to me and gave me a laugh thus also putting me a bit more at ease. Ruth in theatre was very caring and lovely. I my main nurse was Pam, she was absolutely amazing. There was another helper there and she was also great, but I have no idea of her name. Then there was the guy who wheeled me to theatre and back, what a laugh. He was so very polite and funny. I enjoyed my trip with him I wish I knew his name, unfortunately I don't.

All I can say is what an amazing team there at Bentley and a big big thank you. I am glad I am on the wait list to come back for the other eye I have complete confidence and trust in you guys

Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group

picture of Aresh Anwar

Dear MummaM,

To begin with I would just like to thank you for taking the time to tell us about your positive experience at Bentley Health Service. It is really rewarding for our staff to hear your speak so favourably about the care you received recently, and I am glad that all went well for you. I will ensure the team received the positive feedback.

I wish you well also for your next eye surgery with us, and many thanks for sharing your thoughts with us.

Kind regards

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Hospital Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MummaM (the patient)

Thank you for responding. I am very glad the staff will be told they are amazing and deserve the praise from their superiors. Without the caring and dedicated staff they wouldn't be the same.

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