"Unhelpful discharge"

About: Armadale Hospital

(as a parent/guardian),

Recently my adult child went into the hospital by ambulance as they were vomiting heavily and had a bad nose bleed.

After they had taken my child in and started giving them a few litres of fluids, I left them in the care of the hospital and went home.

Just as I was preparing to return to the hospital, I heard a knock at the door. It was my child. They were pale and passed out just moments after getting in the door. They began vomiting again and were clearly still very unwell.

I asked my child why they had returned home, and they said that the hospital had discharged them because they needed the bed. My child told me that the nurse even had to help walk them to the taxi when they were discharged because they were still feeling too weak to do it themselves.

I called the hospital and asked why the registrar had sent my child home. The hospital said that the vomiting and nose bleed had stopped and they were fine, so they sent my child home. I questioned this as this clearly wasn’t the case. The hospital then said that they had asked my child if they wanted to go home, and that my child had said yes. I asked my child and they said that the hospital had asked if they wanted to stay and that they told the hospital they did want to stay.

Needless to say, I am very angry with the way this whole situation was handled and I want to know why you sent my child home if they were still clearly very unwell?

Responses

Response from Mark Platell, Area Director Clinical Services, Subscriber: CE Executive Leadership Group, East Metropolitan Health Service

picture of Mark Platell

Dear Furious,

Thank you for taking the time to share with us your adult child’s recent health care experience at the Armadale Health Service.

Our hospital strives to provide the best possible care to our patients at all times and I am very sorry that the standard of care you described appears to fall short of expectations on this occasion.

I would like the opportunity to follow up on your concerns more specifically, to provide you with a fuller explanation of what occurred, and at the same time allow us to identify exactly where we need to make improvements. I would be grateful if you would consider contacting our Consumer Liaison Service on 9391 1153 or via AKG_consumerliaison@health.wa.gov.au for this purpose.

Once again, thank you for your feedback and I look forward to hearing from you.

Kind regards,

Dr Mark Platell

Acting Executive Director

Armadale Kalamunda Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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