"Caring staff at Yarra Valley Health"

About: Yarra Ranges Health

(as the patient),

I had my left elbow lipoma removed at Yarra Range Health recently. I was running a few minutes late so Sandra, concerned I might have lost my way, called me and gave me direction. How considerate she was! Carol was very patient in helping me to prepare for the operation. She was the third person to go through the same questionnaire. Some patients may feel annoyed for answering the same questions three times (actually 4x if you included the one by postal mail). She used her sound judgement and completed the questionnaire in a very short time. Great!

William, the theatre technician gave me a warm blanket and make me very comfortable. The surgeon, and Jennifer, his assistant, communicated to each other quietly in their special eye language. The whole operation was completed successfully in less than 10 minutes. What an efficient and outstanding job!

At the post-operation/recovery theatre, Sigi was quiet yet professional. Samantha always carries her smile. She even gave me a hot beverage and some biscuits. What a feeling Yarra Range Health.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Marvellous

Thank you so very much for taking the time to share your positive experience at Yarra Ranges Health in Lilydale. The team there do an incredible job and clearly demonstrate the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

Thank you also for specifically mentioning the wonderful care and service Sandra, Carol, William, Jennifer, Sigi and Samantha provided before, during and after your surgery. I am so proud of the whole team there!

I trust you have recovered well and returning to your normal life.

Thanks again Marvellous and kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful