"Bad Outcome"

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as the patient),

I attended the SEH (Sydney Eye Hospital) for a cataract operation and before I could read, but immediately after I could not.

I took emergency second opinion from another doctor and he performed emergency retina operation within four days of my first consultation.
I need retina and cataract surgery, but I am not ready to attend the SEH again.
I am not confident with having further surgery considering the previous experience.

My consultant said in the first instance retina surgery was needed first before the cataract was attempted. Considering this I need the operation on my right eye, but not confident the previous people involved would be the right outcome.

I had an unfortunate negative incident with a different doctor again, when I attended a post op and pre retina consult at the SEH.

Currently my sight is a major problem as my left eye which the SEH operated on is still not fixed. I need help.

Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital

Dear botv

I am so very sorry to hear your recent cataract surgery experience and the previous experience at a post op and pre retinal consultation at Sydney Eye Hospital. Your sight is important and I would welcome the opportunity to talk with you and fully understand what has occurred. I would like to investigate further and assess how best to help you. I would be grateful if you initially contact me on this email SESLHD-SSEHExecutiveServices@health.nsw.gov.au to provide more additional information and direct contact number.

I look forward to hearing from you and please be reassured, that I am here to help.

Thank you for taking the time to feedback via Patient Opinion. You have provided us with an opportunity to improve the service we provide.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful