"Hospital Care"

About: Sale Hospital / Emergency Department Sale Hospital / Medical Service/Ward

(as a relative),

My husband was recently admitted to Central Gippsland Health after a fall at home.   I cannot fault the care we received, from the paramedics who attended my husband at home then transported him to hospital, to the fabulous and caring nursing staff in the emergency department. We felt very well looked after and informed about what was going on.   Once the decision was made to admit my husband to the medical ward, let me say that the nurses, doctors, allied health, kitchen and cleaning staff were all absolutely amazing.   We felt like people actually cared about us.   Special thanks to Cass and Kate in the emergency department, and Jeff and Kate in the medical ward.  Words are not enough to thank you all for your kindness.   We are so very grateful to have such hardworking and dedicated staff in our local hospital to care for us in our time of need.

Responses

Response from Paul Head, Director, Acting Executive Manager, Emergency Department, Central Gippsland Health

picture of Paul Head

Dear grateful wife

I would like to thank you sincerely for sharing your story with us. We really appreciate receiving patient feedback to continually improve the services we provide to our community.

I am so glad that you found your experience with us to be patient centred and I hope this made a difficult time easier for you and your husband. It is heart warming to receive support for our health service and know that our efforts are making a difference.

I will take great pleasure in passing your feedback on to the departments involved in your husband’s care. Your kind comments motivate us to strive towards providing the best care possible and we are very pleased that this was your experience with us.

Kind Regards

Paul

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Response from Frank Evans, CEO, Central Gippsland Health

picture of Frank Evans

Dear grateful wife

I too would like to thank you for taking the time tell us your story.

Your kind words mean a lot to us and provide us with the opportunity to say thank you to our hard working and dedicated staff.

With gratitude and warm regards

Frank

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