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"Poor service"

About: Healthdirect Australia Moruya District Hospital

(as the patient),

I presented to the emergency department after being told to go there by Health Direct. I had bouts of dizziness, was lightheaded all day had been vomiting and could feel unusual heat beats in my chest.

From the beginning, in my opinion, I was made to feel that I was wasting their time. I was told I was having a panic attack. When I reminded the nurse that this had been happening all day, she said - oh well, it's a migraine then sent me to sit alone in the waiting room.

The doctor talked to me in a way that made me feel patronised and that going to the hospital was definitely the wrong thing to do despite only presenting because the health direct advised me to be there.

He then sent me home.  I spent the next 6 hours on the bathroom floor vomiting and incredibly dizzy.  There was no way I felt I could go back or call for help.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion Australia on behalf of Moruya - Eurobodalla Health Service:

The General Manager Eurobodalla, Lisa Kennedy, apologises that this patient’s experience was an unhappy one and emphasises that the Eurobodalla Health Service aims to provide a quality service.

Without further information to investigate, she cannot find out what happened on the day, but advises that people with issues can discuss them by phoning the Consumer Feedback line on 1800 662 167 or email

the consumer feedback line on SNSWLHD-ConsumerFeeback@health.nsw.gov.au.

Ms Kennedy invites your writer to phone or email with her details, and she will be happy to discuss her experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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