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"Selby Older Adult Mental Health Service"

About: Lower West Older Adult Mental Health Service

(as a relative),

My mother was admitted to the care of Selby Lodge late 2018.  I would like to thank all the staff for looking after my mother while she was there.  In particular I would like to thank Dr Tracy.  We were told my mother had alzheimers/dementia by the medical staff in a different hospital, but something didn't sit right with us.

So when my mother was moved to Selby Lodge, Dr Tracy immediately took so much more interest with my mother and was keen to find out what was causing the problems, but not to the extent it would impact my mother's health.  Dr Tracy always kept in contact with the family and was happy to have conference calls to explain what is going on.

I wish more doctors in hospitals would take the time to talk to families of elderly patients.

Responses

Response from Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service

Dear Puddin Pie,

Thank you for taking the time to provide feedback regarding your experience at Selby/Lower West Mental Health Service. It is pleasing to hear that the care of your mother was empathetic and that you have been provided with support that gave you confidence and met the needs of your family. I will ensure that your compliments are shared with all the staff at Selby/Lower West Mental Health Service.

Regards,

Roslyn Elmes, Executive Director, Mental Health, Public Health & Ambulatory Care, North Metropolitan Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful