"Hospital admission for my father."

About: Busselton Health Campus / Emergency Department

(as a relative),

Recently my father was taken to the Busselton Hospital via ambulance with my sister. My father was not well and is actually palliative, but has been doing very well up until then.

They were seen by a doctor, who we believe was very rude and how she addressed my mother and sister about my father's care we feel was inappropriate. Telling my sister once she was aware that she was a nurse and so was her sister, that my father's organs were shutting down and that she would advise her to get me down as I live away from Busselton.  

The way she addressed my mother asking her to make decisions about my father's care we believe was very insensitive and in our opinion, not actually getting the facts right about my father's experience of his day.  My mother was extremely upset, but once she gained her composure she did tell this doctor that she was very inappropriate in how she spoke to her and my sister.  Hearing my mother in tears on the phone was very distressful and I tell you now the doctor was just very lucky that I wasn't down there to discuss this further with her face to face.

I feel that maybe next time she might get her facts right before asking clients to make decision about a family members life.

Responses

Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West

Dear keeda

I am sorry to hear about your family’s experience at Busselton Hospital Emergency Department.

This is not the kind of care or treatment that we pride ourselves on. The staff are very disappointed to hear of this experience at a time when your father was so unwell.

I would like the opportunity to speak with you and your family.

Could you please call me at a suitable time on 9753 6371.

Yours sincerely

Jan Cook

Operations Manager

Busselton Hospital

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Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West

Dear keeda

Thank you for talking with me last week.

I have spoken with your mother and heard her story and how upsetting this incident was.

I also asked your mother if she required any referrals for services. Your mother informed me that they are receiving support from the Palliative care nurses and other supports are in place.

Dr Mark Monaghan, Director of Medical Services Coastal Hospitals, will be following up with the Doctor involved.

Once again I do apologise for this unacceptable behaviour especially during these stressful times for your family.

Please do not hesitate to contact me if I can be of assistance.

Yours sincerely

Jan Cook

Operations Manager Coastal Hospitals

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Update posted by keeda (a relative)

Dear Jan

Thank you for following this up for me. I have spoken to my mother who was very grateful for being able to discuss the event with you.

Kind regards

keeda

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