"Billing and claim - no response"

About: Box Hill Hospital

(as a relative),

My father-in-law was admitted to Box Hill Hospital overnight earlier this year.

We have paid all outstanding bills. My father-in-law has Health Insurance Cover from overseas and he submitted claim forms to Box Hill Hospital early in the month after his stay.  

After that, we did multiple follow-ups via phone, email and also visited the hospital in person but no outcome. 

It has been more than two months now but we haven't received any response from the Box Hill Hospital.

How can we get this sorted? 


Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear echorz36,

Thank you for providing your feedback on Patient Opinion and I am sorry that you have experienced such a delay in sorting out the outstanding claims forms. I understand that you have also been in contact with the Centre for Patient Experience and that this information has been forwarded to the Manager of our Billing services for follow-up.

I trust that this will be resolved shortly,



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