"Generally good care"

About: Fitzroy Crossing Hospital Fitzroy Crossing Hospital / Emergency Department

(as the patient),

I've lived in Fitzroy for some time now so have gone to the GP at the hospital on several occasions. 

I find most of the GP's very good as they are patient and will explain things carefully. They are allocated a full 20 minutes for each appointment which is double what private GP's give in the city. 

There was one GP I wasn't happy with as they were dismissive about a possible skin cancer on my face. I thought it to be a skin cancer due to past experience but I had to convince them to refer me to the dermatologist and they wouldn't take a biopsy themselves. The wait for a dermatologist was so great I ended up seeing  a private one in the city- and sure enough, I had a skin cancer that resulted in surgery. 

I had occasion to take my child to the emergency once and they were treated quickly and well. 

Counselling & mental health services are not great as they are referred outside the health services to a private provider who actually doesn't have any staff at all in Fitzroy Crossing and only offer phone consultations (not even video conference or SKYPE which are so easy to arrange these days). However, that's a failure on the part of the government for outsourcing health services. 

Overall though, the care is good and quick. 

Responses

Response from Rachele Ferrari, Operations Manager, Derby Fitzroy Valley, WACHS

picture of Rachele Ferrari

Dear Patient XYZ,

First of all, thank you for the positive feedback on the GP and emergency services provided at Fitzroy Crossing Hospital. It was good to read your feedback. Our teams do an amazing job and I will personally pass on your thoughtful words of appreciation.

I will also be investigating the issues you raised about the care provided in the GP clinic and how you were able to access counselling and mental health services. Utilising video conferences and SKYPE or telehealth is an area we are constantly expanding and improving and your suggestion is very timely.

If you are happy to contact me, I would appreciate more details on both these issues, either by email - derby.operationsmanager@health.wa.gov.au or phone - 0419043610. I look forward to hearing from you.

Thank you for finding the time to write your story on Patient Opinion. It's feedback like yours that helps us to know we are doing things well and where we can build change into our practices to improve our service.

Kind regards,

Rachele Ferrari

.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;