"The feedback facility and the services provided"

About: Maroondah Hospital

(as the patient),

Many events throughout my journey to surgery  I would like to pass on to others :

Firstly I have found the hospitals own feedback facility where you want to speak to someone is virtually a big joke, despite saying they will contact you to discuss your concerns; no one ever contacted me over a period of 3 months which I felt was totally incompetent and hugely disappointing. I feel this facility is virtually non existent so don’t bother!

Secondly I saw an orthopaedic surgeon about my upcoming surgery:

In all my 50 years of dealing with doctors and health care professionals I have never ever had a doctor with, what I feel is, such a poor, depressing bedside manner than this doctor. It was a straightforward operation, which would be done hundreds of times weekly .

The doctor just turned it on it’s head with the most depressing outcomes, including possible amputation. I also feel the doctor was implying that it was my fault with the worst attitude I have ever experienced.

So if you ever have dealings with this doctor, be prepared to be told your situation is like Armageddon.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Dissapointing

Thank you for taking the time to share your experience on Patient Opinion. I would like to apologise that it has not been a positive one and I am disappointed on both aspects you have raised.

Given you have tried to give feedback in the past, I would like to offer for you to make contact with my office by emailing me at david.plunkett@easternhealth.org.au and I can then make sure we follow through with reviewing your experience and feedback. You can also use this to provide details to me privately regarding your experience with the orthopaedic surgeon, again so we can specifically review and follow up.

I hope to hear from you at your convenience but will respect your decision should you choose not to.

Many thanks again Dissapointing and kind regards

David

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